Last Updated: 28 January 2026

This Privacy Policy (“Policy”) describes how OneRoof Technologies LLP (“Company”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects information of users (“User”, “you”, or “your”) who access or use its electric vehicle (EV) charging mobile application and related services (“Application”).

By downloading, accessing, or using the Application, you agree to the collection and use of information in accordance with this Policy.

1. Company Information

Legal Entity Name: OneRoof Technologies LLP
Registered Address:
503, Ecstasy Business Park,
JSD, near City of Joy,
Ashok Nagar, Mulund West,
Mumbai, Maharashtra – 400080, India

Contact Email: support@onerooftechnologies.com

2. Scope of This Policy

This Policy applies to all users of the Application within India and covers information collected through:

• Mobile application usage
• Wallet transactions
• EV charging sessions
• Customer support interactions

3. Information We Collect

3.1 Personal Information

We may collect the following personal information when you register or use the Application:

• Full name
• Mobile number
• Email address
• Vehicle details (such as vehicle type or registration number, if voluntarily provided)

3.2 Payment and Wallet Information

• Wallet balance and transaction history
• Charging session charges and billing references

Note: All payment transactions are processed through Razorpay. The Company does not store card details, UPI IDs, bank account information, or other sensitive payment credentials

3.3 Location Information

• Real-time or approximate location data may be collected to display nearby EV charging stations and enable navigation.
• Location access is subject to user permissions and device settings.

3.4 Technical and Usage Information

We may automatically collect:

• Device information (device model, operating system)
• IP address
• Application usage data
• Diagnostic and crash data

4. Purpose of Data Collection

The information collected is used for the following purposes:

• User registration and account management
• Discovery of nearby EV charging stations
• Initiation and monitoring of charging sessions
• Wallet management and transaction reconciliation
• Payment processing through Razorpay APIs
• Generation of invoices and transaction records
• Customer support and issue resolution
• Compliance with applicable laws and regulations
• Improvement of application functionality and user experience

5. Data Sharing and Disclosure

We do not sell or rent your personal data. Information may be shared only in the following circumstances:

• With payment service providers (such as Razorpay) solely for payment processing
• With EV charging infrastructure partners for enabling charging sessions
• With service providers involved in hosting, analytics, or technical support, under confidentiality obligations
• With government or regulatory authorities where disclosure is required under applicable law

6. Data Security

We implement reasonable security practices and procedures, including technical and administrative safeguards, to protect user data from unauthorized access, misuse, loss, or alteration.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

• Personal and transactional data is retained only for as long as necessary to fulfill operational, legal, and regulatory requirements.
• Payment and wallet records are retained in accordance with applicable Indian laws, including taxation and financial regulations.

8. User Rights

Subject to applicable laws, users have the right to:

• Access their personal information
• Request correction of inaccurate or incomplete data
• Request deletion of their account, subject to legal and regulatory obligations

Requests may be submitted by contacting us at the email address mentioned above.

9. Children’s Privacy

The Application is not intended for individuals below the age of 18 years. We do not knowingly collect personal data from minors.

10. Third-Party Services

The Application may contain links or integrations with third-party services. The Company is not responsible for the privacy practices or content of such third parties.

11. Changes to This Policy

The Company reserves the right to modify this Privacy Policy at any time. Any changes will be effective upon posting within the Application or on associated platforms, along with an updated “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

OneRoof Technologies LLP
Email: support@onerooftechnologies.com
Address: 503, Ecstasy Business Park, JSD, near City of Joy, Ashok Nagar, Mulund West,
Mumbai, Maharashtra – 400080, India