Last Updated: 28 January 2026

This Refund Policy (“Policy”) governs the circumstances under which refunds may be issued for services provided through the electric vehicle (EV) charging mobile application (“Application”) operated by OneRoof Technologies LLP (“Company”, “we”, “us”, or “our”).

1. General Policy

• The services offered through the Application are digital and usage-based in nature.
• Refunds are not guaranteed and shall be issued only in accordance with this Policy.
• All refund decisions made by the Company shall be final and binding.

2. Eligible Refund Scenarios

Refunds may be considered only in the following cases:

2.1 Failed Charging Session

• Payment deducted but charging session did not start due to technical failure.

2.2 Partial Charging Due to System Error

• Charging session terminated prematurely due to Application or backend system issues, resulting in incorrect billing.

2.3 Duplicate or Incorrect Deduction

• Wallet or payment account debited more than once for the same charging session.

2.4 Wallet Recharge Failure

• Wallet recharge amount deducted from the user’s bank account but not credited to the wallet

3. Non-Refundable Scenarios

Refunds shall not be provided in the following cases:

• Successful charging sessions, whether fully or partially utilized
• User-initiated termination of charging sessions
• Charging interruptions caused by vehicle faults or incompatibility
• Network issues, power outages, or failures attributable to third-party charging station operators
• Unused wallet balance
• Promotional credits, discounts, or cashback amounts

4. Refund Request Process

• Refund requests must be raised within 7 (seven) days from the date of the transaction.
• Requests must be submitted via the Application or by emailing support@onerooftechnologies.com.
• Users must provide relevant transaction details for verification.

5. Refund Processing

• Approved refunds shall be processed to the original source of payment or credited back to the wallet, at the Company’s discretion.
• Refund processing timelines may range from 5 to 10 business days, depending on the payment method and banking partner.

6. Third-Party Services

• Payments are processed through Razorpay, and refund timelines may be influenced by Razorpay and associated banking systems.
• The Company shall not be liable for delays caused by third-party payment processors or banks.

7. Compliance and Regulatory Requirements

• Refunds shall be processed in compliance with applicable Indian laws, RBI guidelines, and payment gateway regulations.
• The Company reserves the right to deny refunds in cases of suspected fraud, misuse, or violation of the Terms and Conditions.

8. Policy Amendments

The Company reserves the right to modify this Refund Policy at any time. Changes shall be effective upon being updated within the Application or associated platforms.

9. Contact Information

For refund-related queries or assistance, please contact:

OneRoof Technologies LLP
Email: support@onerooftechnologies.com
Address: 503, Ecstasy Business Park, JSD, near City of Joy, Ashok Nagar, Mulund West,
Mumbai, Maharashtra – 400080, India